FAQ
Products & DIY Use
What kind of products does Cyrusbot sell
We offer DIY home décor items including wall décor elements and decorative accessories that can be combined and arranged in different ways to suit various interior styles.
Do your products require DIY assembly or customization
Some products are ready to use, while others are intended for DIY projects. This may include painting, assembling, or combining multiple pieces to create different looks. Product pages will clearly indicate if DIY work is required.
Are DIY tools or materials included
Unless stated otherwise on the product page, paints, adhesives, or additional tools are not included. This allows customers to personalize each piece using their preferred materials.
Are the products safe for indoor use
Yes. Our products are designed for home decoration and indoor environments. They are not toys and should be kept away from small children unless clearly labeled as suitable.
Installation & Mounting
How are wall-mounted products installed
Most wall-mounted items use a screw-embedded installation method for stability. Installation instructions are included where applicable.
Is professional installation required
No professional installation is required. Basic household tools are sufficient. If you are unsure, we recommend seeking assistance from someone experienced with wall mounting.
Can the products be removed or repositioned
Yes. Products can usually be removed by reversing the installation steps. Please note that wall surfaces may be affected depending on the material and mounting method used.
Orders & Shipping
Where do you ship from
Orders are fulfilled from our partnered warehouses depending on product availability and destination.
How long does shipping take
Processing times and delivery estimates are listed on the checkout or shipping policy page. Delivery times may vary by location.
Will I receive tracking information
Yes. Once your order ships, a tracking number will be sent to your email.
Returns & Exchanges
Do you accept returns or exchanges
We accept returns or exchanges according to our Return Policy. Items must be unused and in original condition unless the item arrived damaged or defective.
What if my item arrives damaged
Please contact us within a reasonable time after delivery and provide photos of the issue. We will assist you with a replacement or solution.
Care & Maintenance
How do I care for DIY wooden or decorative items
Avoid prolonged exposure to moisture or direct sunlight. Clean gently with a dry or lightly damp cloth. Painted or customized surfaces should be handled carefully.
Customer Support
How can I contact Cyrusbot
If you have questions about products, orders, or DIY use, please contact us using the details below.
Email: service@cyrusbot.com
Phone: (+1) 626-248-8123
Address: G/F, 18 Nga Tsin Long Road, Kowloon City, Kowloon, Hong Kong